ReviewReplyGPT has expanded its AI-powered customer engagement software with an additional SMS feature that automates review gathering through text messages.
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The platform update uses OpenAI's GPT-4, an artificial intelligence model, to generate personalized responses to Google Business Profile reviews. ReviewReplyGPT and its expanded software suite, ReviewReplyGPT+, help businesses manage their online reviews to communicate with customers directly.
More information can be found at https://www.reviewreplygpt.com
The announcement comes as online reviews and customer feedback continue to have a major influence on customer buying decisions and brand reputation. Service-oriented businesses like hotels, restaurants, and auto mechanics rely on positive reviews as a lead generation tool. Recent surveys indicate that over 90% of consumers regularly read online reviews before making a purchase. Small and medium-sized businesses cannot afford to ignore customer concerns, as this can influence future buyers inquiring about the service, explains ReviewReplyGPT.
Industry research shows that consumers have a stronger preference for products and services with fewer but more recent reviews compared to a larger number of older reviews. Unfortunately, many businesses find it difficult to collect positive customer testimonials. Consumers are more inclined to leave negative reviews for even minor inconveniences, while many satisfied customers remain silent - and this disparity creates a challenge for businesses seeking to showcase their positive customer experiences. As an expanded service, ReviewReplyGPT+ aims to solve this problem by helping businesses gather reviews through automated SMS invitations.
The platform features SMS review invitations with exceptionally high open rates (98%), allowing companies to easily gather more customer feedback. The review collection process is similarly automated, with AI support available for crafting prompts and follow-ups to encourage response submissions.
ReviewReplyGPT works by connecting directly to a business's Google Business Profile, importing all reviews, and applying OpenAI's state-of-the-art GPT-4 model to generate relevant, personalized responses. The software then sends the AI-crafted responses to business owners for quick approval or edits before public posting.
Together, these capabilities create a streamlined, 360-degree system for managing reviews. The platform saves administrative time while keeping customers engaged through timely, customer-specific interactions. Early adopters of the software have reported substantial improvements in online reputation and visibility.
"Checking online reviews has become a standard step for buyers before they make a purchase," said a spokesperson for ReviewReplyGPT. "Our AI-driven review management platform makes it easy for businesses to show their appreciation to customers, address concerns, and manage negative feedback before it tarnishes their reputation or scares away potential customers."
Interested parties can find more information by visiting https://www.reviewreplygpt.com/reviewreplygptplus
Contact Info:
Name: Rick Neuman
Email: Send Email
Organization: ReviewReplyGPT
Address: N4855 Wisconsin 67, Iron Ridge, WI 53035, United States
Website: https://www.reviewreplygpt.com/
Source: PressCable
Release ID: 89115557
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