Knowledge 2025--Soul Machines, a pioneer in the humanization of AI, today announced its collaboration with ServiceNow at the company’s annual customer and partner event, Knowledge 2025. Today, Soul Machines has launched the Experiential AI Agents Connector™ app on the ServiceNow Store, seamlessly integrating its industry-leading Experiential AI™ technology with the powerful workflow orchestration capabilities of the ServiceNow AI Platform.
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Soul Machines, a pioneer in the humanization of AI, today announced its collaboration with ServiceNow at the company’s annual customer and partner event, Knowledge 2025. Today, Soul Machines has launched the Experiential AI Agents Connector™ app on the ServiceNow Store, seamlessly integrating its industry-leading Experiential AI™ technology with the powerful workflow orchestration capabilities of the ServiceNow AI Platform.
This collaboration marks a significant step forward in the evolution of AI Agents, combining Soul Machines’ real-time, human-like conversational interface with the ServiceNow Automation Engine. The new application empowers organizations to build differentiated, personalized AI-powered experiences that foster authentic and empathetic engagement, unlocking unprecedented efficiencies and elevating user satisfaction and trust across a multitude of service and engagement scenarios.
This partnership builds upon the recently announced Soul Machines Premium Integrations product feature, extending the reach and impact of its Experiential AI Agents™ - a holistic offering that combines an emotionally-intelligent, hyper-realistic human interface with engaging agentic behavior and powerful automation. By seamlessly connecting with the ServiceNow Platform, Soul Machines is leading the next generation of AI Agents, providing a comprehensive solution that goes beyond traditional chatbots and voice-only interactions.
“This partnership with ServiceNow is a pivotal moment in our journey to humanize AI and transform how organizations interact with their customers and employees,” said Julie Kim, CEO at Soul Machines. “Our Experiential AI Agents bring a new dimension of trust and engagement by providing a uniquely human-like conversational interface that can trigger ServiceNow’s powerful workflows. We are unlocking a new era of intelligent automation that is natural, authentic and effective.”
The Soul Machines Experiential AI Agents Connector app for ServiceNow offers a differentiated solution by:
- Enhancing User Experience with Authentic Human-Like Interaction: Leveraging Soul Machines’ patented Digital Brain technology, Experiential AI Agents can see, hear, react, and genuinely empathize — bringing new levels of trust and engagement to interactions on the ServiceNow Platform.
- Simplifying Workflow Adoption through Intuitive Conversation: The natural, human-like interface makes interacting with ServiceNow workflows effortless for both employees and customers, driving faster adoption and greater efficiency.
- Powering Scalable and Impactful Automation: By seamlessly integrating with workflow orchestration on the ServiceNow AI Platform, Soul Machines Agents can intelligently gather information, guide users through processes, trigger automated tasks, and resolve issues with unprecedented efficiency and personalization at scale.
“ServiceNow is dedicated to delivering intelligent automation that enhances productivity and creates exceptional experiences for our customers,” said Michael Park, SVP and Global Head of AI GTM at ServiceNow. “By integrating Soul Machines Experiential AI Agents with the ServiceNow Platform, we are pioneering a novel approach to AI that fosters human-centric and engaging interactions within workflows. We are thrilled to welcome Soul Machines to the ServiceNow Store, providing our customers with groundbreaking methods to connect with their stakeholders.”
Soul Machines Experiential AI Agent Capabilities
The Soul Machines Experiential AI Agents Connector app enables organizations to achieve unprecedented levels of intelligent automation across various critical functions:
- Customer Experience (CX): Trigger face-to-face, empathetic AI-driven conversations in real time for support inquiries from any connected channel, automatically capturing sentiment and providing detailed summaries.
- Human Resources (HR): Deploy digital interviewers, onboarding agents or performance coaches, triggered by HR platforms events, guiding users through processes and automatically updating HR systems with completed information.
- IT Support: Initiate real-time Experiential AI Agent conversations for critical IT issues logged in connected systems, offering personalized troubleshooting and intelligent escalation.
- Healthcare Administration: Provide empathetic pre-operative instructions and offer personalized post-discharge care, guidance and support, improving patient adherence and reducing readmissions. Increase clinical trial recruitment outcomes and participation, or drive product education and training.
The Experiential AI Agents Connector app is now available on the ServiceNow Store, offering organizations across various industries – including IT Service Management, Customer Service, HR, Healthcare, Finance/Banking, and more – the ability to deploy human-like AI Agents that seamlessly integrate with their existing ServiceNow workflows. This app is available for $6,000 USD. A separate Soul Machines Studio Pro Plan annual subscription or enterprise plan is required.
About Soul Machines
Founded in 2016, Soul Machines is a pioneer in the humanization of AI. Our ground-breaking Experiential AI™ technology powers interactive, empathetic AI Agents and Assistants that accelerate business efficiencies, personal learning and engagement. Our revolutionary Soul Machines Studio software tools allow anyone to create and customize a Digital Workforce, driving personalized experiences across platforms in real time. Soul Machines delivers high-impact, emotionally intelligent solutions for global enterprises like Heineken, Bank ABC, Morningstar and the World Health Organization. Soul Machines offers the full capabilities of human and machine collaboration in an ethical, responsive, and unprecedented way.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
For more information, visit www.soulmachines.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250507812708/en/
Soul Machines announced its collaboration with ServiceNow at the company’s annual customer and partner event, Knowledge 2025. Today, Soul Machines has launched the Experiential AI Agents Connector™ app on the ServiceNow Store.
Contacts
Soul Machines Media Contact: media@soulmachines.com
