Blueprint
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 6-K
Report of Foreign Private Issuer
Pursuant to Rule 13a-16 or 15d-16
of the Securities Exchange Act of 1934
For the
month of September 2017
RYANAIR HOLDINGS PLC
(Translation
of registrant's name into English)
c/o Ryanair Ltd Corporate Head Office
Dublin
Airport
County Dublin Ireland
(Address
of principal executive offices)
Indicate
by check mark whether the registrant files or will file
annual
reports
under cover Form 20-F or Form 40-F.
Form
20-F..X.. Form 40-F
Indicate
by check mark whether the registrant by furnishing the
information
contained
in this Form is also thereby furnishing the information to
the
Commission
pursuant to Rule 12g3-2(b) under the Securities
Exchange
Act of
1934.
Yes
No ..X..
If
"Yes" is marked, indicate below the file number assigned to the
registrant
in
connection with Rule 12g3-2(b): 82- ________
RYANAIR CANCELLATIONS - UPDATE
Ryanair
today (Wed 20th Sept) provided an
update on its progress at working through the cancellation of 2,100
of its 103,000 flights over the next 6 weeks as
follows:
- All
315,000 customers received email notices on Mon 18th advising them of
their flight changes and offering alternative flights, refunds and
EU261 notices. (The figure is lower than the original 390,000
estimate because forward bookings in September were 90% but October
were 70%)
- By
close of business on Wed 20th, Ryanair expects to
have re-accommodated over 175,000 customers on other Ryanair
flights - over 55% of affected customers.
- By
close of business on Wed 20th, more than 63,000
flight refunds will have been processed (over 20% of affected
customers)
- The
airline has taken on extra customer service staff to expedite the
backlog of flight change requests and refunds.
-
Ryanair expects to have processed over 300,000 alternative routings
or refunds for customers (over 95% of affected customers) by the
end of this week - within 6 days of customers being notified of
these flight cancellations.
Ryanair's Kenny Jacobs said:
"We apologise sincerely to each and every one of the 315,000
customers whose original flights were cancelled over a 6 week
period in September and October, while we work to resolve this
short term rostering failure.
We have taken on extra customer service teams to speed up the rate
at which we accommodate and action alternative flight requests or
refund applications. We expect to have the vast majority of these
completed by the end of this week.
The vast majority of these requests are being dealt with online,
but as our call centres and chat lines are extremely busy, we ask
affected customers to bear with us as we do everything we can to
respond to their requests and try to resolve any problems we have
created for them, for which we again sincerely
apologise."
ENDS
For further information
please
contact:
Robin
Kiely
Piaras Kelly
Ryanair
Ltd
Edelman Ireland
Tel:
+353-1-9451949
Tel: +353-1-6789 333
press@ryanair.com
ryanair@edelman.com
SIGNATURES
Pursuant
to the requirements of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf
by the undersigned, hereunto duly authorized.
Date: 20
September, 2017
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By:___/s/
Juliusz Komorek____
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Juliusz
Komorek
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Company
Secretary
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