·
|
Underlying profit of £2.1 billion with an underlying return on required equity of 13.8 per cent
|
·
|
Positive operating jaws of 1 per cent achieved with lower operating costs offset by marginally lower income
|
·
|
Credit quality remains strong with a 6 per cent reduction in impairment and an asset quality ratio of 14 basis points
|
·
|
Statutory profit before tax of £0.7 billion after the expected £0.8 billion charge relating to Enhanced Capital Notes (ECNs) which were redeemed in the period
|
·
|
Strong balance sheet maintained with a CET1 ratio of 13.0 per cent (pre dividend accrual), after 0.4 per cent impact of ECNs
|
·
|
Tangible net assets per share increased to 55.2 pence (31 December 2015: 52.3 pence), driven by underlying profit and reserve movements
|
·
|
Cost discipline and low risk business model providing competitive advantage
|
·
|
Strong underlying capital generation of c.60 basis points
|
·
|
Net interest margin for the year expected to be around 2.70 per cent
|
·
|
Year-on-year reduction in cost:income ratio targeted
|
·
|
Asset quality ratio for the year expected to be around 20 basis points
|
·
|
Expect to generate around 2 per cent of CET1 capital per annum
|
Three
months
ended
31 Mar
2016
|
Three
months
ended
31 Mar
2015
|
Change
|
Three
months
ended
31 Dec
2015
|
Change
|
||||||
£ million
|
£ million
|
%
|
£ million
|
%
|
||||||
Net interest income
|
2,906
|
2,829
|
3
|
2,904
|
−
|
|||||
Other income
|
1,477
|
1,592
|
(7)
|
1,528
|
(3)
|
|||||
Total income
|
4,383
|
4,421
|
(1)
|
4,432
|
(1)
|
|||||
Operating costs
|
(1,987)
|
(2,020)
|
2
|
(2,242)
|
11
|
|||||
Operating lease depreciation
|
(193)
|
(183)
|
(5)
|
(201)
|
4
|
|||||
Total costs
|
(2,180)
|
(2,203)
|
1
|
(2,443)
|
11
|
|||||
Impairment
|
(149)
|
(158)
|
6
|
(232)
|
36
|
|||||
Underlying profit excluding TSB
|
2,054
|
2,060
|
−
|
1,757
|
17
|
|||||
TSB
|
−
|
118
|
−
|
|||||||
Underlying profit
|
2,054
|
2,178
|
(6)
|
1,757
|
17
|
|||||
Enhanced Capital Notes
|
(790)
|
(65)
|
268
|
|||||||
Market volatility and other items
|
(334)
|
(128)
|
(29)
|
|||||||
Restructuring costs
|
(161)
|
(26)
|
(101)
|
|||||||
Payment protection insurance provisions
|
−
|
−
|
(2,100)
|
|||||||
Conduct provisions
|
(115)
|
−
|
(302)
|
|||||||
TSB costs
|
−
|
(745)
|
−
|
|||||||
Profit (loss) before tax – statutory
|
654
|
1,214
|
(46)
|
(507)
|
||||||
Taxation
|
(123)
|
(270)
|
54
|
(152)
|
19
|
|||||
Profit (loss) for the period
|
531
|
944
|
(44)
|
(659)
|
||||||
Underlying earnings per share
|
1.9p
|
2.3p
|
(0.4)p
|
1.8p
|
0.1p
|
|||||
Earnings (loss) per share
|
0.6p
|
1.2p
|
(0.6)p
|
(1.1)p
|
1.7p
|
|||||
Banking net interest margin
|
2.74%
|
2.60%
|
14bp
|
2.64%
|
10bp
|
|||||
Cost:income ratio
|
47.4%
|
47.7%
|
(0.3)pp
|
53.0%
|
(5.6)pp
|
|||||
Asset quality ratio
|
0.14%
|
0.14%
|
−
|
0.22%
|
(8)bp
|
|||||
Return on risk-weighted assets
|
3.70%
|
3.73%
|
(3)bp
|
3.12%
|
58bp
|
|||||
Return on assets
|
1.01%
|
1.05%
|
(4)bp
|
0.86%
|
15bp
|
|||||
Underlying return on required equity
|
13.8%
|
16.0%
|
(2.2)pp
|
13.1%
|
0.7pp
|
|||||
Statutory return on required equity
|
4.4%
|
8.3%
|
(3.9)pp
|
(7.4)%
|
11.8pp
|
At 31 Mar
2016
|
At 31 Dec
2015
|
Change
%
|
||||
Loans and advances to customers
|
£457bn
|
£455bn
|
−
|
|||
Average interest-earning banking assets1
|
£438bn
|
£439bn
|
−
|
|||
Customer deposits
|
£419bn
|
£418bn
|
−
|
|||
Loan to deposit ratio
|
109%
|
109%
|
−
|
|||
Common equity tier 1 ratio pre dividend accrual2
|
13.0%
|
−
|
||||
Common equity tier 1 ratio2,3
|
12.8%
|
13.0%
|
(0.2)pp
|
|||
Transitional total capital ratio
|
21.4%
|
21.5%
|
(0.1)pp
|
|||
Risk-weighted assets2
|
£223bn
|
£223bn
|
−
|
|||
Leverage ratio2,3
|
4.7%
|
4.8%
|
(0.1)pp
|
|||
Tangible net assets per share
|
55.2p
|
52.3p
|
2.9p
|
1
|
Reported balances are for the first quarter 2016 and fourth quarter 2015.
|
2
|
Reported on a fully loaded basis.
|
3
|
The CET1 and leverage ratios at 31 December 2015 were reported on a pro forma basis, including the dividend paid by the Insurance business in February 2016 relating to 2015.
|
Three
months
ended
31 Mar
2016
|
Three
months
ended
31 Mar
2015
|
Change
|
Three
months
ended
31 Dec
2015
|
Change
|
||||||
£ million
|
£ million
|
%
|
£ million
|
%
|
||||||
Net interest income
|
2,906
|
2,829
|
3
|
2,904
|
−
|
|||||
Other income
|
1,477
|
1,592
|
(7)
|
1,528
|
(3)
|
|||||
Total income
|
4,383
|
4,421
|
(1)
|
4,432
|
(1)
|
|||||
Banking net interest margin
|
2.74%
|
2.60%
|
14bp
|
2.64%
|
10bp
|
|||||
Average interest-earning banking assets
|
£438.2bn
|
£446.5bn
|
(2)
|
£439.2bn
|
−
|
|||||
Average interest-earning banking assets excluding run-off
|
£427.2bn
|
£429.5bn
|
(1)
|
£427.8bn
|
−
|
Three
months
ended
31 Mar
2016
|
Three
months
ended
31 Mar
2015
|
Change
|
Three
months
ended
31 Dec
2015
|
Change
|
||||||
£ million
|
£ million
|
%
|
£ million
|
%
|
||||||
Operating costs
|
1,987
|
2,020
|
2
|
2,242
|
11
|
|||||
Cost:income ratio
|
47.4%
|
47.7%
|
(0.3)pp
|
53.0%
|
(5.6)pp
|
|||||
Simplification savings annual run-rate
|
495
|
148
|
373
|
1
|
Operating jaws represents the percentage change in total income less the percentage change in operating costs.
|
Three
months
ended
31 Mar
2016
|
Three
months
ended
31 Mar
2015
|
Change
|
Three
months
ended
31 Dec
2015
|
Change
|
||||||
£ million
|
£ million
|
%
|
£ million
|
%
|
||||||
Impairment charge
|
149
|
158
|
6
|
232
|
36
|
|||||
Asset quality ratio
|
0.14%
|
0.14%
|
−
|
0.22%
|
(8)bp
|
|||||
Impaired loans as a % of closing advances
|
2.0%
|
2.8%
|
(0.8)pp
|
2.1%
|
(0.1)pp
|
|
REVIEW OF FINANCIAL PERFORMANCE (continued)
|
Three
months
ended
31 Mar
2016
|
Three
months
ended
31 Mar
2015
|
Change
|
Three
months
ended
31 Dec
2015
|
Change
|
||||||
£ million
|
£ million
|
%
|
£ million
|
%
|
||||||
Underlying profit
|
2,054
|
2,178
|
(6)
|
1,757
|
17
|
|||||
Enhanced Capital Notes
|
(790)
|
(65)
|
268
|
|||||||
Market volatility and other items:
|
||||||||||
Market volatility and asset sales
|
(203)
|
83
|
123
|
|||||||
Fair value unwind
|
(47)
|
(129)
|
(56)
|
|||||||
Other items
|
(84)
|
(82)
|
(96)
|
|||||||
(334)
|
(128)
|
(29)
|
||||||||
Restructuring costs
|
(161)
|
(26)
|
(101)
|
|||||||
Payment protection insurance provision
|
−
|
−
|
(2,100)
|
|||||||
Conduct provisions
|
(115)
|
−
|
(302)
|
|||||||
TSB costs
|
−
|
(745)
|
−
|
|||||||
Profit before tax – statutory
|
654
|
1,214
|
(46)
|
(507)
|
||||||
Taxation
|
(123)
|
(270)
|
54
|
(152)
|
19
|
|||||
Profit for the period
|
531
|
944
|
(44)
|
(659)
|
||||||
Underlying return on required equity
|
13.8%
|
16.0%
|
(2.2)pp
|
13.1%
|
0.7pp
|
|||||
Statutory return on required equity
|
4.4%
|
8.3%
|
(3.9)pp
|
(7.4)%
|
11.8pp
|
Further information on the reconciliation of underlying to statutory results is included on page 8.
|
|
REVIEW OF FINANCIAL PERFORMANCE (continued)
|
At
31 Mar
2016
|
At
31 Dec
2015
|
Change
|
||||
%
|
||||||
Wholesale funding
|
£125bn
|
£120bn
|
4
|
|||
Wholesale funding <1 year maturity
|
£46bn
|
£38bn
|
22
|
|||
Of which money-market funding <1 year maturity1
|
£23bn
|
£22bn
|
6
|
|||
Loan to deposit ratio
|
109%
|
109%
|
−
|
|||
Common equity tier 1 ratio pre dividend accrual2
|
13.0%
|
−
|
||||
Common equity tier 1 ratio2,3
|
12.8%
|
13.0%
|
(0.2)pp
|
|||
Transitional total capital ratio
|
21.4%
|
21.5%
|
(0.1)pp
|
|||
Leverage ratio2,3
|
4.7%
|
4.8%
|
(0.1)pp
|
|||
Risk-weighted assets2
|
£223bn
|
£223bn
|
−
|
|||
Shareholders’ equity
|
£43bn
|
£41bn
|
5
|
1
|
Excludes balances relating to margins of £3.1 billion (31 December 2015: £2.5 billion) and settlement accounts of £1.4 billion (31 December 2015: £1.4 billion).
|
2
|
Reported on a fully loaded basis.
|
3
|
The CET1 and leverage ratios at 31 December 2015 were reported on a pro forma basis, including the dividend paid by the Insurance business in February 2016 relating to 2015.
|
Income statement
|
Three
months
ended
31 Mar
2016
|
Three
months
ended
31 Mar
2015
|
||
£ million
|
£ million
|
|||
Net interest income
|
2,761
|
2,263
|
||
Other income, net of insurance claims
|
612
|
2,280
|
||
Total income, net of insurance claims
|
3,373
|
4,543
|
||
Total operating expenses
|
(2,586)
|
(3,185)
|
||
Impairment
|
(133)
|
(144)
|
||
Profit before tax
|
654
|
1,214
|
||
Taxation
|
(123)
|
(270)
|
||
Profit for the period
|
531
|
944
|
||
Profit attributable to ordinary shareholders
|
405
|
814
|
||
Profit attributable to other equity holders
|
101
|
99
|
||
Profit attributable to equity holders
|
506
|
913
|
||
Profit attributable to non-controlling interests
|
25
|
31
|
||
Profit for the period
|
531
|
944
|
Balance sheet
|
At 31 Mar
2016
|
At 31 Dec
2015
|
||
£ million
|
£ million
|
|||
Assets
|
||||
Cash and balances at central banks
|
60,712
|
58,417
|
||
Trading and other financial assets at fair value through profit or loss
|
141,763
|
140,536
|
||
Derivative financial instruments
|
35,357
|
29,467
|
||
Loans and receivables
|
486,510
|
484,483
|
||
Available-for-sale financial assets
|
35,443
|
33,032
|
||
Held-to-maturity investments
|
21,449
|
19,808
|
||
Other assets
|
42,864
|
40,945
|
||
Total assets
|
824,098
|
806,688
|
Liabilities
|
||||
Deposits from banks
|
19,049
|
16,925
|
||
Customer deposits
|
418,963
|
418,326
|
||
Trading and other financial liabilities at fair value through profit or loss
|
49,998
|
51,863
|
||
Derivative financial instruments
|
33,043
|
26,301
|
||
Debt securities in issue
|
88,084
|
82,056
|
||
Liabilities arising from insurance and investment contracts
|
104,320
|
103,071
|
||
Subordinated liabilities
|
22,119
|
23,312
|
||
Other liabilities
|
39,485
|
37,854
|
||
Total liabilities
|
775,061
|
759,708
|
||
Shareholders’ equity
|
43,268
|
41,234
|
||
Other equity instruments
|
5,355
|
5,355
|
||
Non-controlling interests
|
414
|
391
|
||
Total equity
|
49,037
|
46,980
|
||
Total equity and liabilities
|
824,098
|
806,688
|
|
NOTES
|
1.
|
Reconciliation between statutory and underlying basis results
|
Removal of:
|
||||||||||||||
Three months to 31 March 2016
|
Lloyds
Banking
Group
statutory
|
Market
volatility
and other
items1
|
ECNs2
|
Restructuring costs3
|
Insurance
gross up
|
PPI
and other
conduct
provisions
|
Underlying
basis
|
|||||||
£m
|
£m
|
£m
|
£m
|
£m
|
£m
|
£m
|
||||||||
Net interest income
|
2,761
|
69
|
−
|
−
|
76
|
−
|
2,906
|
|||||||
Other income, net of insurance claims
|
612
|
189
|
790
|
−
|
(114)
|
−
|
1,477
|
|||||||
Total income
|
3,373
|
258
|
790
|
−
|
(38)
|
−
|
4,383
|
|||||||
Operating expenses4
|
(2,586)
|
92
|
−
|
161
|
38
|
115
|
(2,180)
|
|||||||
Impairment
|
(133)
|
(16)
|
−
|
−
|
−
|
−
|
(149)
|
|||||||
Profit before tax
|
654
|
334
|
790
|
161
|
−
|
115
|
2,054
|
Removal of:
|
||||||||||||||
Three months to 31 March 2015
|
Lloyds
Banking
Group
statutory
|
Market
volatility
and other
items5
|
ECNs6
|
Restructuring costs3
|
TSB7
|
Insurance
gross up
|
Underlying
basis
|
|||||||
£m
|
£m
|
£m
|
£m
|
£m
|
£m
|
£m
|
||||||||
Net interest income
|
2,263
|
100
|
−
|
−
|
(192)
|
658
|
2,829
|
|||||||
Other income, net of
insurance claims
|
2,280
|
(31)
|
65
|
−
|
(36)
|
(686)
|
1,592
|
|||||||
Total income
|
4,543
|
69
|
65
|
−
|
(228)
|
(28)
|
4,421
|
|||||||
Operating expenses4
|
(3,185)
|
92
|
−
|
26
|
836
|
28
|
(2,203)
|
|||||||
Impairment
|
(144)
|
(33)
|
−
|
−
|
19
|
−
|
(158)
|
|||||||
TSB
|
−
|
−
|
−
|
−
|
118
|
−
|
118
|
|||||||
Profit before tax
|
1,214
|
128
|
65
|
26
|
745
|
−
|
2,178
|
1
|
Comprises the effects of asset sales (loss of £1 million), volatile items (loss of £38 million), liability management activities (loss of £1 million), volatility arising in the insurance businesses (loss of £163 million), the fair value unwind (loss of £47 million) and the amortisation of purchased intangibles (£84 million).
|
2
|
Comprises the change in fair value of the equity conversion feature of the ECNs (loss of £69 million) and the loss on the completion of the tender offers and redemptions in respect of the ECNs (£721 million).
|
3
|
Principally comprises the severance related costs related to phase II of the Simplification programme.
|
4
|
On an underlying basis, this is described as total costs.
|
5
|
Comprises the effects of asset sales (loss of £5 million), volatile items (loss of £150 million), liability management (loss of £4 million), volatility arising in the insurance business (gain of £242 million), the fair value unwind (loss of £129 million) and the amortisation of purchased intangibles (£82 million).
|
6
|
Comprises the change in fair value of the equity conversion feature of the ECNs (loss of £65 million).
|
7
|
Comprises the underlying results of TSB, dual running and build costs and the charge related to the disposal of TSB.
|
2.
|
Summary of movements in total equity
|
Shareholders’
equity
|
Other
equity
instruments
|
Non-
controlling
interests
|
Total
equity
|
||||
£m
|
£m
|
£m
|
£m
|
||||
Balance at 1 January 2016
|
41,234
|
5,355
|
391
|
46,980
|
|||
Movements in the period:
|
|||||||
Profit for the period
|
506
|
−
|
25
|
531
|
|||
Defined benefit pension scheme remeasurements
|
186
|
−
|
−
|
186
|
|||
AFS revaluation reserve
|
53
|
−
|
−
|
53
|
|||
Cash flow hedging reserve
|
1,333
|
−
|
−
|
1,333
|
|||
Distributions on other equity instruments, net of tax
|
(81)
|
−
|
−
|
(81)
|
|||
Treasury shares and employee award schemes
|
48
|
−
|
−
|
48
|
|||
Other movements
|
(11)
|
−
|
(2)
|
(13)
|
|||
Balance at 31 March 2016
|
43,268
|
5,355
|
414
|
49,037
|
3.
|
Quarterly underlying basis information
|
Quarter
ended
31 Mar
2016
|
Quarter
ended
31 Dec
2015
|
Quarter
ended
30 Sept
2015
|
Quarter
ended
30 June
2015
|
Quarter
ended
31 Mar
2015
|
||||||
£m
|
£m
|
£m
|
£m
|
£m
|
||||||
Net interest income
|
2,906
|
2,904
|
2,863
|
2,886
|
2,829
|
|||||
Other income
|
1,477
|
1,528
|
1,374
|
1,661
|
1,592
|
|||||
Total income
|
4,383
|
4,432
|
4,237
|
4,547
|
4,421
|
|||||
Operating costs
|
(1,987)
|
(2,242)
|
(1,919)
|
(2,130)
|
(2,020)
|
|||||
Operating lease depreciation
|
(193)
|
(201)
|
(189)
|
(191)
|
(183)
|
|||||
Total costs
|
(2,180)
|
(2,443)
|
(2,108)
|
(2,321)
|
(2,203)
|
|||||
Impairment
|
(149)
|
(232)
|
(157)
|
(21)
|
(158)
|
|||||
Underlying profit excluding TSB
|
2,054
|
1,757
|
1,972
|
2,205
|
2,060
|
|||||
TSB
|
−
|
−
|
−
|
−
|
118
|
|||||
Underlying profit
|
2,054
|
1,757
|
1,972
|
2,205
|
2,178
|
|||||
Enhanced Capital Notes
|
(790)
|
268
|
21
|
(325)
|
(65)
|
|||||
Market volatility and other items
|
(334)
|
(29)
|
(398)
|
(60)
|
(128)
|
|||||
Restructuring costs
|
(161)
|
(101)
|
(37)
|
(6)
|
(26)
|
|||||
TSB costs
|
−
|
−
|
−
|
−
|
(745)
|
|||||
Conduct provisions
|
(115)
|
(2,402)
|
(600)
|
(1,835)
|
−
|
|||||
Statutory profit (loss) before tax
|
654
|
(507)
|
958
|
(21)
|
1,214
|
|||||
Banking net interest margin
|
2.74%
|
2.64%
|
2.64%
|
2.65%
|
2.60%
|
|||||
Average interest-earning
banking assets
|
£438.2bn
|
£439.2bn
|
£438.7bn
|
£443.2bn
|
£446.5bn
|
|||||
Cost:income ratio
|
47.4%
|
53.0%
|
47.4%
|
48.9%
|
47.7%
|
|||||
Asset quality ratio
|
0.14%
|
0.22%
|
0.15%
|
0.03%
|
0.14%
|
|||||
Return on risk-weighted assets1
|
3.70%
|
3.12%
|
3.47%
|
3.84%
|
3.73%
|
|||||
Return on assets1
|
1.01%
|
0.86%
|
0.95%
|
1.06%
|
1.05%
|
1
|
Based on underlying profit.
|
4.
|
Transitional capital ratios and fully loaded leverage disclosures
|
At 31 Mar
2016
|
At 31 Dec
2015
|
|||
Capital resources
|
£ million
|
£ million
|
||
Common equity tier 1
|
||||
Shareholders’ equity per balance sheet
|
43,268
|
41,234
|
||
Deconsolidation of insurance entities
|
(636)
|
(1,199)
|
||
Other adjustments
|
(3,982)
|
(2,015)
|
||
Deductions from common equity tier 1
|
(9,874)
|
(9,476)
|
||
Common equity tier 1 capital
|
28,776
|
28,544
|
||
Additional tier 1 instruments
|
8,626
|
9,177
|
||
Deductions from tier 1
|
(1,313)
|
(1,177)
|
||
Total tier 1 capital
|
36,089
|
36,544
|
||
Tier 2 instruments and eligible provisions
|
13,267
|
13,208
|
||
Deductions from tier 2
|
(1,540)
|
(1,756)
|
||
Total capital resources
|
47,816
|
47,996
|
||
Risk-weighted assets
|
||||
Foundation IRB Approach
|
69,249
|
68,990
|
||
Retail IRB Approach
|
63,220
|
63,912
|
||
Other IRB Approach
|
19,505
|
18,661
|
||
IRB Approach
|
151,974
|
151,563
|
||
Standardised Approach
|
21,117
|
20,443
|
||
Contributions to the default fund of a central counterparty
|
581
|
488
|
||
Credit risk
|
173,672
|
172,494
|
||
Counterparty credit risk
|
8,451
|
7,981
|
||
Credit valuation adjustment risk
|
1,087
|
1,684
|
||
Operational risk
|
26,123
|
26,123
|
||
Market risk
|
3,241
|
3,775
|
||
Underlying risk-weighted assets
|
212,574
|
212,057
|
||
Threshold risk-weighted assets
|
11,349
|
10,788
|
||
Total risk-weighted assets
|
223,923
|
222,845
|
||
Leverage
|
||||
Total tier 1 capital (fully loaded)
|
33,869
|
33,860
|
||
Statutory balance sheet assets
|
824,098
|
806,688
|
||
Deconsolidation and other adjustments
|
(160,865)
|
(150,912)
|
||
Off-balance sheet items
|
56,890
|
56,424
|
||
Total exposure measure
|
720,123
|
712,200
|
||
Ratios
|
||||
Transitional common equity tier 1 capital ratio
|
12.9%
|
12.8%
|
||
Transitional tier 1 capital ratio
|
16.1%
|
16.4%
|
||
Transitional total capital ratio
|
21.4%
|
21.5%
|
||
Leverage ratio1
|
4.7%
|
4.8%
|
||
Average leverage ratio2
|
4.7%
|
|||
Average leverage exposure measure3
|
718,775
|
1
|
The countercyclical leverage ratio buffer is currently nil.
|
||
2
|
The average leverage ratio is based on the average of the month end tier 1 capital and exposure measures over the quarter. The average of 4.7 per cent over the quarter compared to 4.8 per cent and 4.7 per cent at the start and end of the quarter respectively reflects both the impact of the ECN losses recognised during the quarter and the increase in balance sheet assets.
|
||
3
|
The average leverage exposure measure is based on the average of the month end exposure measures over the quarter.
|
||
BASIS OF PRESENTATION
|
|||
This release covers the results of Lloyds Banking Group plc together with its subsidiaries (the Group) for the three months ended 31 March 2016.
|
|||
Statutory basis: Statutory information is set out on page 7. However, a number of factors have had a significant effect on the comparability of the Group’s financial position and results. As a result, comparison on a statutory basis of the 2016 results with 2015 is of limited benefit.
|
|||
Underlying basis: In order to present a more meaningful view of business performance, the results are presented on an underlying basis excluding items that in management’s view would distort the comparison of performance between periods. Based on this principle the following items are excluded from underlying profit:
– losses on redemption of the Enhanced Capital Notes and the volatility in the value of the embedded equity conversion feature;
– market volatility and other items, which includes the effects of certain asset sales, the volatility relating to the Group’s own debt and hedging arrangements as well as that arising in the insurance businesses, insurance gross up, the unwind of acquisition-related fair value adjustments and the amortisation of purchased intangible assets;
– restructuring costs, comprising severance related costs relating to the Simplification programme announced in October 2014 and the costs of implementing regulatory reform and ring fencing;
– TSB build and dual running costs and the loss relating to the TSB sale in 2015; and
– payment protection insurance and other conduct provisions.
|
|||
Unless otherwise stated, income statement commentaries throughout this document compare the three months ended 31 March 2016 to the three months ended 31 March 2015, and the balance sheet analysis compares the Group balance sheet as at 31 March 2016 to the Group balance sheet as at 31 December 2015.
|