InvoiceCloud Participating in the Utility 2030 Collaborative Annual SPARK Meeting

InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, announced it will attend the Utility 2030 (U2030) Collaborative Annual SPARK Meeting in Los Angeles, California.

InvoiceCloud team members will participate in two speaking sessions during the event:

• On August 27, InvoiceCloud’s Director of Enterprise Sales Carlyn Altheide will host an Ignite Talk, Breaking Barriers: Strategies for Removing Friction from Utility Billing, as part of an ongoing series of presentations where speakers share insights related to the event’s theme, “Igniting Lasting Behavioral Change.”
• On August 28, InvoiceCloud’s Assistant Vice President, Enterprise Alliances Travis Murray will moderate the Customer Experience, Center of Excellence Panel: CX Practitioner Strategies for Enticing Customers to Support the New Energy & Water Economy. The session will feature Andrea Blomquist, Utility Billing Operations Manager for the City of Roseville, an InvoiceCloud customer.

InvoiceCloud also plans to attend the SPARK Awards Ceremony & Dinner to celebrate the following customers nominated for U2030’s 2023 Women Who SPARK awards:

• Nicole Bates, Customer Services Manager at Mount Pleasant Waterworks, who worked with fellow nominee Kelly Rourk and InvoiceCloud to achieve 72% e-adoption among customers as of March 2023.
• Marci Westlake, Customer Service Manager at Truckee Meadows Water Authority, who worked with InvoiceCloud to achieve a 4X increase in paperless billing among customers as of April 2022, contributing to $160k in annual savings in print and mail costs as of November 2022.
• Andrea Blomquist, Utility Billing Operations Manager for the City of Roseville, who worked with InvoiceCloud to increase customer paperless enrollment 213% as of December 2018.
• Kelly Rourk, Customer Service Process and Data Analyst at Mount Pleasant Waterworks, who worked with fellow nominee Nicole Bates and InvoiceCloud to save their team 15 hours a week in payment-related workload since implementing InvoiceCloud in December 2017.

This national program recognizes women who are innovators and mentors in the utility industry, have made great achievements in utility company transformation, and are poised to lead their organizations into the future.

About InvoiceCloud:

InvoiceCloud, an EngageSmart solution, is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. To learn more, visit www.InvoiceCloud.com.

About EngageSmart:

EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. EngageSmart offers single instance, multi-tenant, true Software-as-a-Service (“SaaS”) vertical solutions, including SimplePractice, InvoiceCloud, and DonorDrive, that are designed to simplify our customers’ engagement with their clients by driving digital adoption and self-service. As of June 30, 2023, EngageSmart serves 109,700 customers in the SMB Solutions segment and 3,400 customers in the Enterprise Solutions segment across several core verticals: Health & Wellness, Government, Utilities, Financial Services, Healthcare and Giving. For more information, visit www.engagesmart.com and follow us on LinkedIn.

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